FAQ
Answers before you ask
MOQ, lead time, certifications, payment, shipping and customization — the questions every buyer asks first.
Company & certifications
We are a full-chain OEM/ODM manufacturer and digital supply chain partner. Our HQ and quality-control team sit in Taiyuan, Shanxi, coordinating a cluster of mature partner factories (silicone molding, injection, electronics assembly and packaging) in Guangdong. This "HQ quality control + industrial cluster" model combines large-factory supply capability with flexible, responsive service — we are not a simple reseller.
The company was registered in July 2016 and has spent roughly a decade in body-safe silicone manufacturing and personal wellness products, with a core team that has worked in this industry for many years.
CE, RoHS, UKCA, EMC and FCC, backed by an ISO 9001 quality management system, plus MSDS, a REACH (SVHC) test report and related documents for shipping and customs. Certificates travel with every shipment, so your goods are ready for the US, EU and UK markets.
Yes. We welcome inspection or random sampling by SGS, TUeV, Intertek, BV or a lab you designate for material, safety and performance testing. Third-party testing is usually paid by the requesting party (arrangeable into order costs) and follows a scope both sides confirm — we do not promise blanket "pass everything" beyond the actual test scope.
Orders, MOQ & payment
1 pc from EU/US warehouse stock for sampling; 10 pcs for stock white-label items with neutral packaging (market testing and startup-friendly); 500 pcs for custom OEM with your logo, retail packaging and color options. Small trial orders are always welcome.
Alibaba Trade Assurance (platform-protected — our recommendation for first orders) and T/T bank transfer (typically 30% deposit, 70% balance before shipment). Exact terms are confirmed with your quotation.
We quote in USD under standard trade terms (EXW / FOB / CIF / DDP; FOB is most common). The price covers the product plus standard neutral packaging — not international freight or duties unless DDP is agreed. Share your model, quantity and target market and we will give a clear tiered quote with no hidden fees.
Yes — unit price decreases as volume grows. We provide 2-3 tiered price breaks (e.g. 10 / 100 / 1000 / 10000 pcs) and allow mixed orders across models to combine quantities, so smaller teams can still reach better pricing.
Samples & customization
Yes. Samples are available on request for your target models. The sample fee is normally refunded or deducted with your bulk order (confirmed in writing with your quotation). We recommend sampling before mass production — it is the most important step before you commit.
Yes. Custom OEM covers laser logo, custom retail packaging and multi-color schemes (500 pcs MOQ for custom packaging), while ODM full-service takes you from concept and design through tooling to production. In-house R&D and roughly a decade of manufacturing and QC experience sit behind every project.
Yes — we support drawing-based customization. Send 2D/3D drawings or a physical sample and our engineers will assess manufacturability (DFM) and suggest optimizations before tooling, so production issues are found on paper, not after mass production starts.
Completely. We sign NDAs, keep drawings, tooling, formulas and brand information strictly confidential, and tooling ownership follows the contract (client-funded tooling belongs to the client). Respecting client IP is a professional baseline for us.
Products & quality
We use body-safe materials: medical/food-grade silicone (skin-friendly, washable), TPE/TPR (soft, realistic feel), ABS for structural parts and 304 stainless steel for metal items. All materials follow traceability management and comply with RoHS/REACH limits. Request the material report per model for silicone grade and hardness specifics.
Most electronic models support IPX7 waterproofing (immersible in 1 m of water for 30 minutes) and can be fully rinsed. Non-electronic silicone and metal items can be fully washed. Waterproof units pass leak testing before shipment — refer to each model spec sheet for its exact rating.
Mainstream electronic models use USB magnetic or direct charging with built-in lithium batteries — no battery replacement needed. Run time is typically 1-2 hours depending on model and power level; charging takes roughly 1-3 hours. Models supporting use-while-charging are noted in their spec sheet.
Through a data-backed QC system: raw-material identification and traceability, incoming inspection, in-process inspection, final inspection/sampling and outbound inspection, with test instruments and records at every step. Combined with our on-site audits and third-party inspection support, "what the sample shows is what the batch delivers."
Lead time, shipping & FBA
Stock items ship quickly (typically 3-7 days) from our EU/US warehouses or after order confirmation. Custom OEM runs depend on design and quantity — we quote exact lead time with your quotation, typically 15-35 days for standard OEM runs.
Yes. FNSKU labeling, polybagging, case reinforcement and combined shipping are part of our FBA service, so goods pass Amazon receiving on the first try. EU and US warehouse stock also supports one-piece dropshipping.
Yes — we keep stock in EU and US warehouses, supporting one-piece dropshipping for stocked models, fast replenishment to shorten stock-out windows, and faster local delivery to shorten buyer wait times and lower return rates.
Completely. Outer cartons are neutral — no product name, no sensitive wording, no brand marks (unless you ask us to print yours). This is a standard service for this category and protects both channel partners and end-user privacy.
We ship worldwide via DHL/FedEx/UPS express, air and sea (LCL/FCL), with dedicated coverage for the US, EU and UK including local warehouse stock for fast restocking.
After-sales & compliance
Our products are covered against material and workmanship defects under non-user-caused conditions. Specific warranty periods, scope and handling are stated in the contract, and every shipment keeps inspection records so issues can be traced quickly.
Send us photos or videos plus your order information and we will confirm the issue and arrange replacement or compensation — we solve problems rather than shifting responsibility. Faults found before shipment are ours (replacement/swap); transit damage falls under the carrier (we help with claims); misuse or improper storage is outside warranty.
Please do not. Our products are personal wellness devices, not medical devices — we do not support any treatment, medical or healing claims. Such claims also violate marketplace policies (e.g. Amazon) and can lead to delisting or account suspension. Focus on body-safe materials, waterproofing, quiet operation, design and service — verified, compliant selling points.
We provide product-side support: certificates, material reports and documentation for your market. Market-side obligations — platform policies, importer responsibilities, label review — are carried by you as the seller. We track regulation changes (e.g. EU GPSR, California Prop 65) and proactively share impact and supporting documents, but we do not claim to handle every compliance duty of your market.